RETURN POLICY:

If you wish to return an item(s), please make sure that the item(s) is in full accordance with our Return Policy:

• Items must be sent back within 14 days of the delivery date.
• Items must be unworn, unwashed, and have original tags attached.
• All items must be returned in its original packaging.
• For sanitation reasons, all swimsuits and underwear are final sale (Cannot be returned).

 

How to request a return?

To return an item(s), please contact etmana’s customer service team to assist you on one of the following channels:

Call us on: 01273356799

Whatsapp: 01223977866

Message us on one of etmana’s social media pages: /etmanaeg

I have created a Return request. When will I get the refund?

Usually, the whole returns process should take around 14 days. The refund is sent after the returned items reach our warehouse and pass through inspection to make sure that their condition matches the return policy.

How will I get my refund?

The paid amount will be refunded as store credit in your etmana account. You can transfer the store credit to your bank account in one of the following ways:

In case of paying through credit/debit card?

Once the inspection of your returned item(s) is completed and were found eligible for a refund; a refund will be processed to the same card that you originally used while purchasing your order. This will take 7 - 14 working days to reach your bank account.

In case of paying cash on delivery:

• Through bank transfer within 7 working days as per the financial transactions between banks, whose work is regulated by the Central Bank of Egypt
• Through E-wallets: Vodafone/ Orange/ Etisalat Cash.

*If you'd like to get your refund using one of these methods, please make sure you have an open account with them first so we can proceed with transferring the payment.

What is store credit?

If you had a refund that was processed to your etmana store credit, you can use it in placing a new order.

You can know the amount of your store credit by clicking on “store credit” after logging in and clicking on “my account”.

What are the benefits of taking a refund to etmana store credit?

Faster Check-out by using etmana store credit.

You don’t have to wait for refunds to source which take (7-14+ days) and use money to buy other products immediately after the refund.