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Return requests are accepted within 15 days of receiving your order.

Some products are not returnable such as (underwear, swimwear, personal care products, special accessories like earrings and piercing.

Return of non-refundable products is accepted only if the shipment hasn’t been opened or in case of manufacturing defects

Returns of all products that have been used are not accepted, except in case of manufacturing defects, and this is proven by clear pictures of the defects in the product, and these pictures are sent to our pages on social media channels (Facebook - Instagram - WhatsApp).

The return is withdrawn from the customer within 3 working days of registering the return request

Order amount will be refunded within 5 working days starting of the date of collecting your item

Order amount is refunded in several ways (site account - Vodafone cash - Etisalat cash - Orange cash - bank account)

Order amount will be refunded “not including the shipping costs” in case of the partial return (when customer requests to return one or more of several products).

The amount of the return, including shipping costs, will be refunded in case of a total return (registering a return for all products in the order).

To return an item(s), please contact etmana’s customer service team to assist you on one of the following channels:

Call us on: 01273356799

WhatsApp: 01223977866

Message us on one of etmana’s social media pages: /etmanaeg